Question 1

Can I sell on othershop for free?

Accepted Answer

Yes. Free Seller (UGX 0) keeps you visible in marketplace with basic listing, store/product sharing, and WhatsApp orders.

Question 2

What plans are available?

Accepted Answer

We offer Starter (UGX 10,000/mo), Professional (UGX 20,000/mo), and Enterprise (UGX 55,000/mo). Each plan unlocks more features like unlimited products, POS access, and additional user seats.

Question 3

How do I get card?

Accepted Answer

To get a smart business card on othershop, first sign up as a seller and create your store. Once your store is active, go to your seller dashboard and navigate to the cards section to connect your smart business card. When customers tap or scan your card, they'll be taken directly to your store profile. This makes sharing your business quick and professional.

Question 4

Who uses othershop?

Accepted Answer

othershop is used by a wide range of Ugandan entrepreneurs — from fashion sellers and electronics dealers to home store owners, retail merchants, beauty sellers, and general merchants. Whether you're just starting out or running an established business, othershop helps you reach more customers and manage orders easily.

Question 5

Is there a fee to use othershop?

Accepted Answer

othershop offers a free plan that lets you list up to 5 products, get listed in the marketplace, and receive orders via WhatsApp. For more features like unlimited products, POS access, and priority visibility, we offer affordable paid plans starting at UGX 10,000/month.

Question 6

Can I build a serious business with othershop?

Accepted Answer

Absolutely. othershop provides professional storefronts, structured WhatsApp orders, marketplace visibility, and POS integration — everything you need to run a serious business. Many sellers use othershop as their primary sales channel and have grown their customer base significantly.

Question 7

What happens when my subscription expires?

Accepted Answer

Your account automatically downgrades to Free Seller. Your listings stay visible, but rank below paid subscribers.

Question 8

Do failed payments activate my plan?

Accepted Answer

No. Failed payments do not activate paid visibility. Your plan updates only after successful payment confirmation.

Question 9

Do renewals extend my subscription?

Accepted Answer

Yes. Successful renewals extend your expiry date by one month from your current active end date.

Question 10

What is your refund policy?

Accepted Answer

Subscriptions are non-refundable once activated. If you cancel, access to paid features ends immediately, but any unused time is credited to your account should you resubscribe later. No refunds are issued after the free trial ends.

Question 11

Will I be notified of price changes?

Accepted Answer

Yes. If subscription fees change, we provide a 30-day notice before the new pricing takes effect. You have the right to cancel during this period if you do not wish to continue at the new rate.

Question 12

How do I contact othershop?

Accepted Answer

You can reach us via email at mugumyadavis69@gmail.com or call/WhatsApp us at 256746425473. We're happy to help with any questions about selling on othershop.

FAQ